Hanoi Boutique Hotel & Spa

We loved this hotel! Bear in mind, it's in the middle of the old town of Hanoi, which is a manic, loud, chaotic and overwhelming place until you get used to it as a tourist. But it is the area for most first-time tourists in Hanoi, so this hotel's location is absolutely perfect. What we particularly enjoyed was the staff of the hotel. I don't know how and why, but the entire team (reception, restaurant etc.) was made up of young people who all spoke English very well (very rare in Vietnam) and they all seemed to have come out of the same hospitality school. The whole setup felt like it was some kind of a youth group project to run a hotel and it worked very well! All members of staff were very helpful when we asked for advice and directions and they make a serious effort to smooth your stay in Hanoi. They were very helpful in arranging transportation and other requests we had, and when there was a small misunderstanding in one of the bookings (nothing too major for us) they graciously offered to cover 50% of the cost. Overall this is a fantastic hotel for visitors to Hanoi and the team running it create a unique atmosphere that combines professionalism with a welcoming spirit. I would definitely stay there again!

Our stay at Hanoi Boutique Hotel & Spa was simply amazing. The people working there do everything to make our stay unforgettable. The day before my birthday (which was during our stay here) Thruang and his colleagues arranged a birthday surprise with cake and everything. This totally exceeded my expectation. Also the new bar offers great cocktails (real cocktails instead of the often fake and sweet versions in town). Also the location is perfect and we've enjoyed a massage which was also very good. Happy to come back again soon!

Very central & in the middle of the old town Hanoi. We had booked in for three days but ended up staying for six. We thoroughly enjoyed our stay at Hanoi Boutique Hotel& Spa. Our room was very charming & very comfortable with instant hot water. Very clean. Breakfast was amazing ,catering for Asian & western tastes. We always looked forward to the breakfast to kick start our day of sightseeing & exploring the old town. What made this hotel a memorable experience was the staff. They were so warm, gentle, caring & very helpful. I feel the need to mention Mint, Jeremy, Chloe & Neo. Beautiful people like all Vietnamese. Mint was just incredible. She took care of our travel to Halong Bay & Sapa which made our lives so much simpler & hassle free. Thank you Mint. They all deserve a pay rise ha,ha! Seriously. We highly recommend this hotel when you come to Hanoi.

Boy, oh boy. When going to Hanoi I was expecting smell and view of mold, noises and smells from the streets. Boy, I couldn't be more wrong. It's just a magic. Starting from the beginning - I was upgraded instantly on f-o-c basis, just because why not. So I've got the deluxe street view room on top floor instead of classic (cheapest one). Ladies and gents at reception were exceptional (special thanks to Lucy and the whole crew for everything), few of them speak English rather fluently (to my shame - maybe even better than I do). Surprises do not stop here. I've checked the room - it was spacious. No nasty smells. No signs of mold (trust me, I've searched for it like a maniac). No bugs. And quite a surprise - keeping in mind, that there was a street market time (nights between Fri and Mon) - it was quite quiet. Also dash of sun light in the morning is a nice thing to have. Ok, i though to myself - maybe it's just a super-duper fancy room to fish out positive reviews, so I've came back next weekend and booked cheapest room (I knew it will be either without windows or with small one without any actual view, but that's why I've opted for it - street market, remember? Also I wanted to see if there is any difference in room quality per se (again - mold, ventilation, bad maintenance) - and again - NO SUCH THINGS! Even the cheapest one was tidy clean, fresh, no signs of mold or excessive humidity, needless to say - I've slept like a baby again. If I ever will need a hotel in Hanoi - I will not book any other.

Lucy and her staff made us feel so welcome and all were very helpful and always smiling.. We were well looked after and the hotel became 'our home from home' whilst in Vietnam. We only had breakfast in the hotel. This was very good and varied across different cuisine styles. The omelettes are highly recommended. When we left too early for breakfast we enjoyed the picnic breakfast. A really nice touch was the individual goodnight message left hanging in a small bag with two chocolates on our room door. We liked this touch as it was so personal. If we can get back to Hanoi, we will definitely stay at the Hanoi Boutique Hotel and Spa. Well done Lucy